Company Reviews
Here at XOTIC PC, our customers needs come first. Our goal is to serve our customers by pampering them with the quality of service they deserve. We take pride in our superior customer service and our award-winning technical support. Don't take our word for it see what some of the following third party websites say about us and some of our customer testimonials below.
We view every customer as a customer for life. “Total Customer Satisfaction” is our standard. Our knowledgeable account managers will guide you through your whole experience with XOTIC PC, and continue to be your point of contact after the sale. In addition, our highly trained technicians are ready and eager to help you with any problems that arise. Furthermore, our 24 Hour Service assures you quick and expert service when you need it. Your complete and total satisfaction is our greatest ambition!
Check out what customers are saying about us at ResellerRatings.com
  • maykelsey34 11/16/2017 5 Stars out of 5
    the best customer service i’ve ever experienced

    “I’ve had my Sager laptop for about 7 months now, which is plenty of time to put it through its paces. The machine performs beautifully, and although a small defect with the hinge and the chassis necessitated shipping my laptop back to the manufacturer for repairs, the Xotic PC customer service agent who helped me through the RMA process was hands-down the most patient representative I’ve ever had the pleasure to work with! Kudos for answering my ten million questions!

    After my laptop was returned to me, I ran into some unexpected issues related to Windows 10. I thought Xotic PC would tell me to direct my queries to Microsoft, but the same rep was willing to help me straighten out my Windows issues, too!

    Seriously, it is the best customer service I’ve ever experienced, and I can honestly say it was a pleasure to work with them. I really can’t thank them enough for going above and beyond to help me not once, but twice! I’ll definitely be going back to them next time I’m in the market for another laptop!”

  • lemgiggity 11/15/2017 5 Stars out of 5
    Most Kick A$$ Laptop Ever

    “I am a very impatient person. So going the custom route was an experience for me. I had to wait a while, so I recommend patience, it was totally worth it. I got a Sager/Clevo custom build with the GTX 1070, and souped it up with 1 TB of RAM, 4.0 ghz and 4 TB storage space. I also laid out for a custom paint job, Royal blue with green highlights. I had some early issues with the RAM having moved during delivery. So I learned how to fix that thanks to tech support. I was a little frazzled given the circumstances but Xotic made me comfortable, helped me, and educated me. I recommend getting one of the souped up gaming PCs. I am not much of a gamer but this thing is super great for all my work”

  • GaetanoStella 10/28/2017 5 Stars out of 5
    Amazing quality builds, Fash shipping

    “What a wonderful experience this was! I had a “Custom” build laptop that was built and shipped to my house within a week! I was extremely surprised to turn on the laptop with 95% of the garbage add ons from Windows 10 already gone and the computer was totally optimized for performance. Extremely satisfied and would recommend this company to any gamer!”

  • rick53-85528 10/25/2017 5 Stars out of 5
    Excellent Company

    “After reviewing all of the online builders of custom laptops, I chose Xotic as they had the most diverse selection of components and options. I’m glad i did, I selected a MSI GE62 Apache Pro-008 with every option wanted. I was kept update as it was being assembled and tested, and finally when it was shipped. I chose Custom Formed & Injected Foam Premium White Glove Packaging. When received it and was more than satisfied with the processional way it had been shipped and glad I had chosen this option. The laptop has been working for several months with no problems and I would not hesitate to recommend Xotic, and when I need to upgrade will take advantage of the free upgrades.”

  • Colin-438 10/19/2017 5 Stars out of 5
    Elated!

    “When I started looking for a high-performance laptop, I was discouraged to find out how difficult it has become to buy a customized laptop. This has been the way I have purchased from major PC builders in the past — a service that is no longer available.

    I was elated to discover Xoticpc by accident, or, as one of the techs put it, by fate. I like that!

    Xoticpc kept me in the loop with daily updates during the build process and as soon as my package was delivered. Very impressive.

    I have had some time to install and test most of my applications on the new ASUS G752VS-XB72K, which arrived ahead of promised date. From Adobe programs, to video and multimedia and games, there is nothing this beast has not been able to handle and that makes me very happy.

    XoticPC is now my go-to place for serious computing power. Thank you!”

All of the above reviews were taken from actual customers on ResellerRatings.com.