“I ordered seven laptops custom engraved and they were shipped ahead of schedule. The art team was easy to work with and the customer service rocked! I like their auto update system on your computers build process. Very helpful Nick Jaccques”
“Despite the amazing website interface and ample supply of expert information, I kept changing my mind on what build I wanted (over 5 times). All the while, XoticPC was beyond friendly, professional, and helpful in taking care of ALL of my order edits. I got exactly what I wanted and the sales staff was integral to that process. Not to mention, they beat all the competition out of the water for pricing.
I now have my gaming setup and it is nothing short of what you would expect from a world-class service like XoticPC. This is my 3rd laptop from them in 8 years, and I already know where my fourth will be coming from. How they manage it is beyond me.”
“ From the beginning...
Their site is amazing. Smooth and fast, and contains all of the information you need to COMPLETELY customise your order. Once you get through all of the options and have your perfect setup, there are constant sales and deals to take the edge off of a price.
The custom etching process is something I wanted, but was unsure of. I decided to go ahead with it. I am so glad that I did. Within a day, they received my order, etched my custom images (which you e-mail to them, and they can be pretty detailed), and sent it back to continue the process. They did it well within a single work day. Once that process was done, they completed my burn-in and benchmarks and had the product shipped within a day later than that. The entire process was blazing fast, and I received constant e-mail and/or text updates for every step of the process. Any time I had a question, they VERY quickly responded (as in, within an hour).
I’ve never had a better customer service experience, and having received the product and thoroughly tested it, I’ve never received a product more AS PROMISED and absolutely amazing. Zero flaws that I’ve found so far. No signs of tampering, despite ordering custom thermal pasting and internal equipment, I received everything I ordered as promised (with good sale discounts), and got a free game deal from both the i7 processor deal AND the GTX deal, as promised.
I ABSOLUTELY COULD NOT BE HAPPIER! I would recommend their services to anybody/everybody that is looking into one of the models available through their services.”
“I recently bought the Dominator Pro 450 and it has definitely exceeded my expectations. It is an amazing piece of hardware that has been able to take on any game I’ve thrown at it. The cooling system is amazing. I have yet to experience any throttling.
Customer service is also very responsive and satisfying. Everyone I have spoken with has been professional and great at providing fast resolutions. I will buy again! Thanks again for your amazing services!”
“My review is mixed and would have been a lot lower if it wasn’t for Jake M at Xotic PC. I looked for almost half a year for a pretty powerful laptop that I could game on. I travel a lot so a desktop wasn’t really ideal. Finally found and read a lot about sager. I decided to finally buy one, I felt great and everything was going swimmingly. Then my package shows up and the box is empty except for a special item that I got with the order, but no laptop. I called and Jake was very informative, and said he would look into it. About 4 days later he found that the laptop was lost in transit. They replace and rebuilt the laptop. Jake stayed with me the whole time until it was completed. It took an extra month to receive it but atlas I did receive it, and I never felt like I was being brushed off. Customer service was great, UPS losing the package was not fun though. Xotic PC made it right though.
TL:DR -Xotic PC made it right when UPS lost my laptop. The customer service was fantastic through it all. ”