Company Reviews
Here at XOTIC PC, our customers needs come first. Our goal is to serve our customers by pampering them with the quality of service they deserve. We take pride in our superior customer service and our award-winning technical support. Don't take our word for it see what some of the following third party websites say about us and some of our customer testimonials below.
We view every customer as a customer for life. “Total Customer Satisfaction” is our standard. Our knowledgeable account managers will guide you through your whole experience with XOTIC PC, and continue to be your point of contact after the sale. In addition, our highly trained technicians are ready and eager to help you with any problems that arise. Furthermore, our 24 Hour Service assures you quick and expert service when you need it. Your complete and total satisfaction is our greatest ambition!
Check out what customers are saying about us at ResellerRatings.com
  • XOTIC PC has maintained a Lifetime Rating of 9.6 out of 10 or higher rating for Customer Satisfaction. You will find many national brands such as Dell, HP, Gateway and Sony rate 5.5 or below on ResellerRatings.com.
  • XOTIC PC is a BBB Accredited business and has consistently maintained a satisfactory rating. The Better Business Bureau has witnessed our dedication to our customers and awarded us to their “Honor Roll” for excellence in customer service and customer satisfaction. To be a BBB Accredited business a business must meet the BBB standards for Trust and maintain all requirements of the BBB Accreditation. BBB Accredited Businesses make a commitment to conduct their business affairs with reliability and integrity, in accordance with the BBB’s standards.
  • When XOTIC PC first started, the majority of our business was done over eBay. XOTIC PC maintained a 99.9% Customer Satisfaction Rating.
  • Read product reviews submitted by customers on our website. Review first-hand feedback from our customers on the models they purchased.
  • XOTIC PC is proud to be an Intel® Channel Partner Premier Member. Members are experts bringing the latest Intel® technology into your home or office. When you work with a Premier Member you get more than affordable, high-performing, reliable technology solutions. You also get the expertise to ensure that the technology you invest in is built for what matters most to you or your business. Buy from a trusted source that has achieved Premier Status with a major technology manufacturer.
  • XOTIC PC offers its own forums where you as a customer can check out the latest product reviews, read about which laptop may be suitable for you, find general computer and laptop questions and answers, and troubleshoot any technical problems or questions you may have. It’s the perfect online computer community and we invite you to check it out by clicking here.
Testimonials
  • RSmith23 03/20/2017 5 Stars out of 5
    Great customer service years after the original purchase

    “I had bought a laptop from Xotic PC around five years ago, and I had no problems with it, either in terms with the sales process or the product itself. I’ve been having a minor problem recently, and contacted their customer support to buy a part. Landon was extremely helpful with my problem, being very patient, professional, and quick to respond. Even though it has been five years after my purchase, their customer service is still great.”

  • jreed4 03/13/2017 5 Stars out of 5
    Providing the power

    “For work related purposes we needed a power house laptop that wasn’t big and bulky. The options from HP and Dell didn’t meet our needs so we reached out to Xotic PC for some suggestions. We got to work with Pat J, he provided a lot of good info and let us test a couple machines before we decided on the MSI Stealth Pro. We couldn’t be happier with the product or the service we received from Xotic PC.”

  • jaafar_khanssa 03/16/2017 5 Stars out of 5
    Awesome reseller

    “first i was scared to order my laptop since i dont live in the states, but after reading the reviews i got the courage to order it. the option to customize the laptop is awesome and i received the laptop as i want it nothing missing. had some problems with payments since i dont have an American card but the problem was fixed thanks to the great support team specially Danielle. i will definitely order another laptop from Xotic Pc. ”

  • steve-24052 03/10/2017 5 Stars out of 5
    PERFECT!

    “My experience with Xotic PC was amazing. I was a little nervous purchasing the computer as I was on my 3rd laptop for the job I was trying to do, and my previous 2 just couldn’t handle it. I was willing to pay a premium price for a premium product, and that is what I got. As I designed my computer, I chatted with the specialist on-line, described what I was wanting to do, and what I was looking at (I had already built the computer through their website, but hadn’t ordered it). She made some recommendations that not only turned out to be exactly what I needed, but were less expensive than what I was originally looking at.

    The specialist ended up recommending a SAGER model. One of the previous laptops I have owned was a SAGER that I bought direct, but in purchasing it through Xotic PC I actually had more options of what I could do with the computer, warranties and damage protection, and upgrades, than I could get through the SAGER website itself. I planned on doing a lot of photography work on the computer. Previously I had used a desktop, but needed portability to take the editing capabilities with me, both the previous purchases I made, however, lacked the speed to effectively do what I needed to do. The specialist I talked to helped me configure it for what I wanted, and the one I got is lightning fast, actually faster than the desktop I was using before.

    In short I got the exact product I was looking for at a price that was competitive and with the customer service to match. I haven’t had any issues with the machine to this point so I can’t comment on post purchase support, but if it matches the support I received during the purchase process then it too will be top notch.”

  • kidjej 02/21/2017 5 Stars out of 5
    I bought one, I will do that again deffinitelly

    “On 6th January 2017 I bought gigabyte p55 gaming laptop and I am very satisfied with it, it runs flawlessly, since I bought the item from amazon I could have chosen some other seller , it was cheaper on amazon prime for a little less amount but I’ve decided to buy it from seller Xotic pc because I’ve read they have great support. I had some issues with my laptop after some updates of win 10 and Barry and Matthew were very helpfull, responding almost immediatelly to my emails. Thank you xotic pc ”

All of the above reviews were taken from actual customers on ResellerRatings.com.