“No stage of the process that wasn’t fantastic. I needed the power and storage of a gaming computer for non-gaming purposes and they were unbelievably patient with several chats and phone calls of a huge number of questions. As soon as I paid I started getting e-mails about every stage of the build. It was an MSI Apache 447 with 7700 Quad Core, 32GB of RAM, Samsung SSD primary and 2TB Firecuda hybrid secondary. It arrived in perfect condition. I waited until I had time to properly set it up, with my paper and pen to write down error codes through the boot procedure. I turned it on and in just over a second, without a sound or pop up warning, the desktop appeared. GPU was overclocked but cool. No fan sound, ever, so far. I opened up five videos and had them all running at the same time. I don’t the machine noticed I was there. It’s been about a week now and there is no peripheral device or program that has caused it to so much as hiccup. Super service, super friendly, super nice product, super fast, no bloatware and ever a nice T-Shirt. Recommend this machine and XoticPC without reservation or hesitation. Thanks Exotic PC, thanks Eric (one very long chat) and Emily (for following up and following through the entire process) - so kind. ”
“These guys are GREAT !!!!
I cannot say enough. First of all the owenrs must have paid attention in business school. First of all they make CUSTOMER SERVICE number 1. WOW in this business its all talk and no real action. In Xotic PC’s case they not only say the customer is important they make sure with updates in every stage of the process. On the phone they are knowledgeable kind and have a wonderful personality. As for as product, I already knew the system and knew what I wanted for my son. By the way we just gave it to him and I think he almost burst into tears. If you are looking for a system I would say do some reading about parts and pieces and they get these guys and their wonderful employees a call. I really do not think you will be disappointed.”
“I ordered seven laptops custom engraved and they were shipped ahead of schedule. The art team was easy to work with and the customer service rocked! I like their auto update system on your computers build process. Very helpful Nick Jaccques”
“Despite the amazing website interface and ample supply of expert information, I kept changing my mind on what build I wanted (over 5 times). All the while, XoticPC was beyond friendly, professional, and helpful in taking care of ALL of my order edits. I got exactly what I wanted and the sales staff was integral to that process. Not to mention, they beat all the competition out of the water for pricing.
I now have my gaming setup and it is nothing short of what you would expect from a world-class service like XoticPC. This is my 3rd laptop from them in 8 years, and I already know where my fourth will be coming from. How they manage it is beyond me.”
“ From the beginning...
Their site is amazing. Smooth and fast, and contains all of the information you need to COMPLETELY customise your order. Once you get through all of the options and have your perfect setup, there are constant sales and deals to take the edge off of a price.
The custom etching process is something I wanted, but was unsure of. I decided to go ahead with it. I am so glad that I did. Within a day, they received my order, etched my custom images (which you e-mail to them, and they can be pretty detailed), and sent it back to continue the process. They did it well within a single work day. Once that process was done, they completed my burn-in and benchmarks and had the product shipped within a day later than that. The entire process was blazing fast, and I received constant e-mail and/or text updates for every step of the process. Any time I had a question, they VERY quickly responded (as in, within an hour).
I’ve never had a better customer service experience, and having received the product and thoroughly tested it, I’ve never received a product more AS PROMISED and absolutely amazing. Zero flaws that I’ve found so far. No signs of tampering, despite ordering custom thermal pasting and internal equipment, I received everything I ordered as promised (with good sale discounts), and got a free game deal from both the i7 processor deal AND the GTX deal, as promised.
I ABSOLUTELY COULD NOT BE HAPPIER! I would recommend their services to anybody/everybody that is looking into one of the models available through their services.”