Company Reviews
Here at XOTIC PC, our customers needs come first. Our goal is to serve our customers by pampering them with the quality of service they deserve. We take pride in our superior customer service and our award-winning technical support. Don't take our word for it see what some of the following third party websites say about us and some of our customer testimonials below.
We view every customer as a customer for life. “Total Customer Satisfaction” is our standard. Our knowledgeable account managers will guide you through your whole experience with XOTIC PC, and continue to be your point of contact after the sale. In addition, our highly trained technicians are ready and eager to help you with any problems that arise. Furthermore, our 24 Hour Service assures you quick and expert service when you need it. Your complete and total satisfaction is our greatest ambition!
Check out what customers are saying about us at ResellerRatings.com
  • XOTIC PC has maintained a Lifetime Rating of 9.6 out of 10 or higher rating for Customer Satisfaction. You will find many national brands such as Dell, HP, Gateway and Sony rate 5.5 or below on ResellerRatings.com.
  • XOTIC PC is a BBB Accredited business and has consistently maintained a satisfactory rating. The Better Business Bureau has witnessed our dedication to our customers and awarded us to their “Honor Roll” for excellence in customer service and customer satisfaction. To be a BBB Accredited business a business must meet the BBB standards for Trust and maintain all requirements of the BBB Accreditation. BBB Accredited Businesses make a commitment to conduct their business affairs with reliability and integrity, in accordance with the BBB’s standards.
  • When XOTIC PC first started, the majority of our business was done over eBay. XOTIC PC maintained a 99.9% Customer Satisfaction Rating.
  • Read product reviews submitted by customers on our website. Review first-hand feedback from our customers on the models they purchased.
  • XOTIC PC is proud to be an Intel® Channel Partner Premier Member. Members are experts bringing the latest Intel® technology into your home or office. When you work with a Premier Member you get more than affordable, high-performing, reliable technology solutions. You also get the expertise to ensure that the technology you invest in is built for what matters most to you or your business. Buy from a trusted source that has achieved Premier Status with a major technology manufacturer.
  • XOTIC PC offers its own forums where you as a customer can check out the latest product reviews, read about which laptop may be suitable for you, find general computer and laptop questions and answers, and troubleshoot any technical problems or questions you may have. It’s the perfect online computer community and we invite you to check it out by clicking here.
Testimonials
  • KevanY 01/03/2017 5 Stars out of 5
    Excellent service as always.

    “This is my second time ordering from them; everything went well! Fantastic customization options, prices, and service. They are very accommodating, so do not hesitate to contact them!”

  • sandysellsprescott 12/21/2016 5 Stars out of 5
    Hands down, the best customer service I’ve ever encountered from an online company!

    “Let me start by saying that I am very tech savvy, having had my own computer repair and support business for several years. So I am a very particular customer when it comes to technology and computer products. As such, I did an extensive amount of research before I decided to contact Xotic PC in regard to a custom build laptop. I was thrilled to know that I was dealing with a company that is located right here in the the good old U.S.A., but above and beyond that, from the very first contact, I was impressed Xotic PC! Starting with the level of knowledge and expertise that the sales reps have about their products, as well as their professional communication and follow up to questions! Then once I ordered my system, I was again impressed with the communications via email and phone by the technician that was assembling my system. Yes, I said communication via PHONE, with a live person who was actually personally working on my system build!!! Anyway, due to a configuration conflict, I ended up ordering a different system, and the person in the accounting dept who assisted me with the change order and processing of new payment was also awesome, with communication via both email and phone! And finally, when I had an issue resulting from something that was overlooked prior to the system being shipped, the customer service rep who assisted me with getting the issue resolved was also amazing! She immediately went to work on an answer and a solution, and made me feel as if I was their only customer! She was great, and I couldn’t be more impressed with her efforts, as well as those of her co-workers. And it didn’t take days or even hours...she had answers and a solution in less than a hour. I was blown away! In a day and age where old fashioned customer service has become a thing of the past, at Xotic PC, it’s still alive and well! What an incredible breath of fresh air! And the peace of mind to know that you are working with a company that has that kind of business ethic....priceless!!! ”

  • dstrohschein 12/14/2016 5 Stars out of 5
    Trustworthy, knowledgable, and high quality you can find

    “I haven’t purchased a laptop in years, and never a gaming one. After my son spilled water into my Mac keyboard, I went out to see what the PC world has to offer. I found XoticPC while on youtube by watching their reviews on laptops. They were so honest, I decided to check out their shop. Their online configuration tool was easy to use and fast. When I couldn’t make decisions on exactly what I wanted, I spoke to pat on their online chat program and he helped guide me to the perfect fit. On top of having great prices to start with, they have all kinds of promotions and sales that are really unmatched. They are also FAST. I added the Rush Build option to my cart and they built and tested my laptop in a day. I ordered on the 12th and it’s already on a truck heading my way 2 days later. Even if it had taken a little longer because of customizations (which I didnt order... this time) they sent me an email updating me on each and every step of the process, so I always knew where it was and when I would get it. With all of the customization options they offer, all of the high end, high quality components, and their fantastic staff, I will definitely be coming back to Xotic for more. It won’t be too much longer before my son needs his own gaming PC :)”

  • chris_fourie 12/09/2016 5 Stars out of 5
    Excellent Service, Good Prices and Fast Shipping

    “I ordered a Sager computer from XoticPC. I had selected them because, after a wide survey of different merchants, they offered the best prices for the computer that I wanted to order.

    I was pleasantly surprised to find that this was more than just a good choice based on price alone. The service, feedback and speed of response was abnormally good, and they seem to really care about their customers. Excellent warranties on products, as well as a bunch of freebies were offered, which is significantly more than most other merchants.

    Interacting with their support staff, such as Emily M., was an absolute pleasure. They were friendly, helpful and to the point.

    I can highly recommend XoticPC. ”

  • diegoaquinogondim 12/04/2016 5 Stars out of 5
    After 5 years, still very satisfied

    “I first purchased my laptop from Xotic PC back in 2012. Great laptop, still running with no problems and I do not plan on getting a new one any time soon.

    Knowing their great service I decided to gift my younger brother with a new laptop as well. I had not doubts whom to buy it from. Bought at the Cyber Monday and got a great deal, in less than a week the computer was ready and is now in the way to my place! Great company, great products.

    Their technical support was able to help me out with my questions and concerns along the way. Shoutout to Emily M. and Travis B. ”

All of the above reviews were taken from actual customers on ResellerRatings.com.