“ From the beginning...
Their site is amazing. Smooth and fast, and contains all of the information you need to COMPLETELY customise your order. Once you get through all of the options and have your perfect setup, there are constant sales and deals to take the edge off of a price.
The custom etching process is something I wanted, but was unsure of. I decided to go ahead with it. I am so glad that I did. Within a day, they received my order, etched my custom images (which you e-mail to them, and they can be pretty detailed), and sent it back to continue the process. They did it well within a single work day. Once that process was done, they completed my burn-in and benchmarks and had the product shipped within a day later than that. The entire process was blazing fast, and I received constant e-mail and/or text updates for every step of the process. Any time I had a question, they VERY quickly responded (as in, within an hour).
I’ve never had a better customer service experience, and having received the product and thoroughly tested it, I’ve never received a product more AS PROMISED and absolutely amazing. Zero flaws that I’ve found so far. No signs of tampering, despite ordering custom thermal pasting and internal equipment, I received everything I ordered as promised (with good sale discounts), and got a free game deal from both the i7 processor deal AND the GTX deal, as promised.
I ABSOLUTELY COULD NOT BE HAPPIER! I would recommend their services to anybody/everybody that is looking into one of the models available through their services.”
“I recently bought the Dominator Pro 450 and it has definitely exceeded my expectations. It is an amazing piece of hardware that has been able to take on any game I’ve thrown at it. The cooling system is amazing. I have yet to experience any throttling.
Customer service is also very responsive and satisfying. Everyone I have spoken with has been professional and great at providing fast resolutions. I will buy again! Thanks again for your amazing services!”
“My review is mixed and would have been a lot lower if it wasn’t for Jake M at Xotic PC. I looked for almost half a year for a pretty powerful laptop that I could game on. I travel a lot so a desktop wasn’t really ideal. Finally found and read a lot about sager. I decided to finally buy one, I felt great and everything was going swimmingly. Then my package shows up and the box is empty except for a special item that I got with the order, but no laptop. I called and Jake was very informative, and said he would look into it. About 4 days later he found that the laptop was lost in transit. They replace and rebuilt the laptop. Jake stayed with me the whole time until it was completed. It took an extra month to receive it but atlas I did receive it, and I never felt like I was being brushed off. Customer service was great, UPS losing the package was not fun though. Xotic PC made it right though.
TL:DR -Xotic PC made it right when UPS lost my laptop. The customer service was fantastic through it all. ”
“4 Years ago I was looking for a new laptop. I stumbled upon XoticPC after watching a twitch streamer and they were talking about them. At the time, I didn’t know much about the company but took a chance and purchased a Sager P170SM laptop from them. Shipping was fast, item was exactly what they stated. I was very happy. Over the past 4 years I’ve purchased multiple laptops for co-workers from XoticPC, bypassing Dell or Lenovo, and have saved hundreds in doing so. Which brings me to my latest purchase. A beautiful MSI GE72MVR laptop. I knew ordering with XoticPC was the perfect choice. Not only do you get the laptop, but you also get the assurance that the laptop works, is setup for use on arrival, and the quality and very knowledgably customer service if you have any questions on your order(Thanks Emily!)
I will be purchasing all laptops with quality needs from XoticPC from now on and I recommend them to every one of my friends/family. Keep on XoticPC! You guys rock!”
“I had bought a laptop from Xotic PC around five years ago, and I had no problems with it, either in terms with the sales process or the product itself. I’ve been having a minor problem recently, and contacted their customer support to buy a part. Landon was extremely helpful with my problem, being very patient, professional, and quick to respond. Even though it has been five years after my purchase, their customer service is still great.”