“I have found Xotic PC to be an excellent vendor for my organization. They provide us with top of the line products — among which I have received a few with minor problems, and Xotic PC resolved my problems fully and efficiently (including returning one laptop to the manufacturer for a motherboard replacement, then re-applying the graphic wrap for free since it had been scratched in shipping). I am very satisfied with their service and I intend to purchase many, many more computers from them. ”
“This is my second time ordering from them; everything went well! Fantastic customization options, prices, and service. They are very accommodating, so do not hesitate to contact them!”
“Let me start by saying that I am very tech savvy, having had my own computer repair and support business for several years. So I am a very particular customer when it comes to technology and computer products. As such, I did an extensive amount of research before I decided to contact Xotic PC in regard to a custom build laptop. I was thrilled to know that I was dealing with a company that is located right here in the the good old U.S.A., but above and beyond that, from the very first contact, I was impressed Xotic PC! Starting with the level of knowledge and expertise that the sales reps have about their products, as well as their professional communication and follow up to questions! Then once I ordered my system, I was again impressed with the communications via email and phone by the technician that was assembling my system. Yes, I said communication via PHONE, with a live person who was actually personally working on my system build!!! Anyway, due to a configuration conflict, I ended up ordering a different system, and the person in the accounting dept who assisted me with the change order and processing of new payment was also awesome, with communication via both email and phone! And finally, when I had an issue resulting from something that was overlooked prior to the system being shipped, the customer service rep who assisted me with getting the issue resolved was also amazing! She immediately went to work on an answer and a solution, and made me feel as if I was their only customer! She was great, and I couldn’t be more impressed with her efforts, as well as those of her co-workers. And it didn’t take days or even hours...she had answers and a solution in less than a hour. I was blown away! In a day and age where old fashioned customer service has become a thing of the past, at Xotic PC, it’s still alive and well! What an incredible breath of fresh air! And the peace of mind to know that you are working with a company that has that kind of business ethic....priceless!!! ”
“I haven’t purchased a laptop in years, and never a gaming one. After my son spilled water into my Mac keyboard, I went out to see what the PC world has to offer. I found XoticPC while on youtube by watching their reviews on laptops. They were so honest, I decided to check out their shop. Their online configuration tool was easy to use and fast. When I couldn’t make decisions on exactly what I wanted, I spoke to pat on their online chat program and he helped guide me to the perfect fit. On top of having great prices to start with, they have all kinds of promotions and sales that are really unmatched. They are also FAST. I added the Rush Build option to my cart and they built and tested my laptop in a day. I ordered on the 12th and it’s already on a truck heading my way 2 days later. Even if it had taken a little longer because of customizations (which I didnt order... this time) they sent me an email updating me on each and every step of the process, so I always knew where it was and when I would get it. With all of the customization options they offer, all of the high end, high quality components, and their fantastic staff, I will definitely be coming back to Xotic for more. It won’t be too much longer before my son needs his own gaming PC :)”
“I ordered a Sager computer from XoticPC. I had selected them because, after a wide survey of different merchants, they offered the best prices for the computer that I wanted to order.
I was pleasantly surprised to find that this was more than just a good choice based on price alone. The service, feedback and speed of response was abnormally good, and they seem to really care about their customers. Excellent warranties on products, as well as a bunch of freebies were offered, which is significantly more than most other merchants.
Interacting with their support staff, such as Emily M., was an absolute pleasure. They were friendly, helpful and to the point.
I can highly recommend XoticPC. ”