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Xotic PC has compiled this info so that
you may be more familiar with our business. If you have any questions
please Contact Us
for more information.'.
How long will
it take to ship my order?
Laptop Orders Ship on average in 3-7 Business
Days from processing
Desktop Computer Orders Ship in
4-9 Business Days from processing
Server Orders Ship in 7-9 Business
Days from processing
Processing/Production time (the time between ordering
a product and that product leaving our warehouse) depends on stock
availability. Orders begin processing within 1 business day from the time they
are received. Please do not count weekends or holidays as business days
for processing time.
Processing/Production Time + Shipping
Method = Total Delivery Time
Please read these explanations of shipping times according to
stock availability:
We do not ship on Saturday, Sunday or holidays. Please allow an
additional 24 to 48 hours for weekend orders. For quicker delivery, we
ship each item as soon as it is ready, so don't be concerned if your
order arrives in separate shipments. To save you money, we calculate
shipping charges as if your order shipped all together.
Accessories are usually shipped from an alternate location.
What are the
different Phases my order goes through and what do they mean?
When ordering your laptop please keep in
mind the time it takes to build and deliver your quality laptop to you.
We understand it is easy to get excited about your new laptop
coming, nothing wrong with that. Please take into account various
factors such as additional work like skinning or painting (if
purchased), additional testing (if having the laptop shipped from
production to Xotic PC and then to you) and parts availability (various
parts can be delayed by the manufacturer). When ordering any new technology, video
card or new model , etc. please be aware of possible
delays due to set-backs from the manufactures of said items (which delays
availability from vendors to Xotic PC). This means Xotic PC must delay
orders due to availability. Xotic PC will keep you updated to any delays
as information becomes available.
The following is the usual time frame Xotic PC works very hard to stay
within. Keep in mind variables such as method of payment, method of
shipping, etc.
Please note that all times are estimates:
Phase #1 Order Confirmation
All checks (Bank, Business/Company,
personal) &
Money Orders must clear before orders are shipped. (Clearing time can
take up to 2 weeks from when deposited)
PayPal eCheck payments require 3-4 business days to clear PayPal’s
system. Regular PayPal payments are instant and no clearing time
is needed.
Wire Transfer/EFT Payments. Detailed instructions will be sent to you by
email once the order is received and our rebate is applied. (You may
also email service@xoticpc.com
for wire information)
Credit Cards are instant forms of payment and there will be no delays (as
long as our standard terms are followed with address information on your
card.)
More info here
**Build/Production does not begin until funds have cleared.**
Phase #2 (Sent for Custom Building / Testing / Burn In & Final
QA)
Your order is in our production
department and completing custom building, testing, burn in and QA.
Phase #3 (Sent to Custom Painting / Skinning Department)
For custom painting we will send you a
proof of your design or artwork selected. For custom skinning
please email us your image or selection from our gallery. **If you
cho0se to have Custom Painting please add 9-16 business from final
approval of artwork and for Custom Skinning please add 3-7
additional business days on top of the production time.
Phase #4 Order Shipped
You will be provided with a tracking #
so that you are able to now track your order.
Can I use
multiple discounts or coupon codes on an order?
Customers are welcome to pick which one saves them (when paying
with our qualified cash discounted methods). Customers
may use our cash discount in combination with our other sales promotions
offered. When using other discounts/promotions with
our cash discount, the cash discount is 2%. Outside of this
Xotic PC provides one discount per order.
Does Xotic PC
offer Student or Military Discounts?
Xotic PC provides both student and
military discounts. To qualify for these discounts you must be active in
the Military or an active Student. After order processing Xotic PC will
request either a copy of your Military ID or Student ID for verification
(other means can be used to verify your student or military
association). To utilize a student or military discount please enter
"student" or "military" in our coupon box in our checkout system. If you
have any questions please email
sales@xoticpc.com **Student discount only applicable during
designated promotional period.
Does Xotic PC
offer Price Protection?
Our industry is volatile and we witness
increases or decreases in parts pricing nearly every day. Xotic PC
Guarantees its pricing up until the day the order ships from our
production facility.
How long does
it take to process an order?
Most orders are processed within hours
of your order being submitted.
How do I make
changes to my order?
Xotic PC welcomes changes to existing orders. Order changes take 2 to 4
business days complete. Order Changes could become incomplete if
shipment takes place during the processing time of the changes. Please
email changes to
service@xoticpc.com
How do I cancel an
order/item?
If you would like to cancel your order or an item from your order,
please email service@xoticpc.com
with your order number and “cancel” in the subject line. Cancellations
can take up to 2-5 business days to process.
My order never arrived or my accessories haven't been delivered.
If your shipment never arrived, please double check the tracking
information. If you seek further assistance, please email
service@xoticpc.com .
Accessories often ship from an alternate location via UPS Ground
Service. You will receive two tracking #'s for orders with accessories.
How do I return my product or get an RMA
Number?
All RMA Numbers are issued by our customer support department at
service@xoticpc.com . This is
for returns & repairs.
How do I get Technical
Support?
Please contact Xotic PC at one of our Technical
Support #'s on our Contact Us Page. Please email
service@xoticpc.com outside
business hours or consult our website for more information.
When will I get my tracking number?
Tracking numbers are updated either the evening of or morning
following shipment. You will get a tracking number you can use to
track the package through UPS, FED EX or USPS (package #).
Do you accept International Orders and how is
the warranty handled?
Xotic PC gladly accepts International Orders. For any
International Order (Outside of US/Canada/PR/GU) we require payment via
Bank Wire, Check or Money Order. For any Warranty the customer is
responsible for shipping both ways to our service center in the US.
What are my payment choices?
Please see acceptable payment methods below or you can view more
information on our
payment information page here.
Credit Cards:
We accept US/Canada Visa, MasterCard, American Express and Discover
credit cards
Please be sure to provide your exact billing address and telephone
number--the address and phone number your credit card company has on
file for you. Incorrect information may cause a delay in processing your
order. We never bill for credit card service fees. You can be confident
that your personal and account information is secure. We employ the
latest encryption technology in all parts of our site that require any
personal information.
Bank Wire Transfers, Checks & Money Orders:
We accept bank wire transfers, personal checks, company checks, cashier's checks and money
orders.
Simply place an online order, then mail your check or money order with a
printed copy of your order confirmation page to:
Xotic PC
3110 North 40th Street Suite A
Lincoln, NE 68504
Attn: Accounts Receivable
Please write your order number or auction number on the check.
We process your order after we receive your money order or cashier's
check.
For personal and company checks, we process your order after the funds
clear. Please allow 10-15 banking days after receipt for clearance of
funds before the order is processed. We cannot guarantee the
availability of a product by the time payment is received and funds
clear.
Do I have to pay sales tax?
We charge sales tax for orders shipped within Nebraska.
Sales tax is automatically computed on product(s) costs. To see the
total sales tax charged on your order, click on the checkout button
underneath your mini-shopping cart on the left of the page.
For Sager Orders where the customer resides in California, Xotic PC will
cover the added shipping expense to have your machine sent into our
Nebraska facility to avoid California Taxes (by default). If a
customer prefers to pay the California Tax, this can be set up by
request.
Benefits of an Extended Warranty Plan &
How long can I purchase the Warranty?
Sometimes trying to communicate with manufacturers can be difficult,
and finding a quality service center isn't easy either. Extended
Warranty Plans do all the legwork for you.
For 1, 2, or 3 years beyond the manufacturer's warranty we will
repair/replace your defective product and return the repaired item to you.
You'll be able to request a repair through our Technical support.
Our Extended Warranty Plans can be purchased up to 90 Days from Ship
Date. Any Accidental Warranty can not be added, unless it is
shipped to Xotic PC for inspection first.
How do I request a Repair?
When you purchase an Extended Warranty you can call our technical support
group and request a Return Merchandise Authorization (RMA) number. Once
you have set up your RMA, then ship the product back to us and we will take over from there. It's
that easy! When the repair is completed the unit will once again be
shipped via UPS ground to you. All charges for shipping, packaging and
insurance (to you) are covered by your Warranty Plan. However, you are
responsible for all shipping charges to ship the defective product to
us unless specified otherwise.
When does coverage begin?
If purchased in conjunction with new computer hardware, your Warranty
Plan begins immediately. Any problems relating to defective exchanges or
returns that arise during the return/exchange time period will be in
accordance with such policies.
Security
We promise that your information is secure. We promise to protect your
personal information. Any page that asks you for personal information is
highly secure. Our secure servers protect your information using
advanced encryption and firewall technology throughout the ordering
process. Most browsers will show a lock icon in the bottom status bar on
secure pages. Look for this icon on any web page that asks for your
personal information. To further ensure your security, we use
state-of-the-art SSL (Secure Sockets Layer) encryption to protect your
personal information from unauthorized use.
Links to Major Manufacturers:
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