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Asus
Ensemble Warranties & Return Policies
Xotic PC's ASUS Total
Satisfaction Return PolicyIF FOR ANY REASON WHATSOEVER YOU SHOULD
FAIL TO BE SATISFIED WITH YOUR ASUS LAPTOP, YOU MAY RETURN IT WITHIN 15 DAYS
FROM ITS ORIGINAL SHIP DATE FOR A 100% REFUND LESS SHIPPING CHARGES. ALL
RETURNS REQUIRE USE OF A RETURNED MATERIAL AUTHORIZATION (RMA) NUMBER, WHICH
MUST APPEAR ON ALL COMMUNICATION ABOUT THE RETURNED ITEM AND ON THE OUTSIDE OF
THE SHIPPING PACKAGING.
ASUS returns may be charged a 15% re-stocking fee
if sent in missing any original manufacturer packaging or parts or if the
warranty is registered. ASUS Laptops
must be returned by the 15th day from shipment under the above return policy.
When Free Shipping is offered it is deducted from the products price. Shipping
is non refundable.
In addition, if any upgraded software
was purchased such as Windows XP, Vista or Microsoft Office has been activated, it
will not be accepted back for refund or credit. When
returns are set up for External Accessories purchased with laptops, they must be
returned unopened in their original retail package to be eligible for refund.
CUSTOM PAINTED or SKINNED LAPTOP RETURNS.
Because a custom painted or skinned notebook that is returned to us cannot be sold unless
we pay to have the custom paintwork or skin removed or covered, we will charge a
restocking fee for custom painted and skinned computers of 20%. The return period is 15 days from ship date for custom painted or skinned machines.
View Other Terms Below
Asus Ensemble laptops come
with a 2 Year Global Warranty**
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2 |
A two year global warranty: You can receive free service on your
notebook at ASUS service centers worldwide for two years from your date of
purchase. |
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A zero bright dot guaranty: If
your LCD displays even a single bright dot within 30 days of purchase, ASUS
will replace your notebook’s entire screen. |
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2 |
Free two-way standard overnight shipping:: If your notebook needs
service, ASUS covers the cost of shipping it Fedex standard overnight
from one of over 2,000 Fedex stations in the US. ASUS will overnight it back to
you for free as well. In Canada, call for pickup from your business or
residence to ASUS's Canada Service Center and ASUS will deliver your notebook
back to the same address, also using Fedex standard overnight. (ASUS
provides shipping coverage when complete systems are sent in for repair, not
individual parts.) |
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Twenty-four hour tech support seven days per week: ASUS customer
service professionals are there to service you at all times (Holidays
excepted) . |
Notes and Exceptions
Battery, AC Adapter and other accessories come with
one-year warranty. ASUS reserves the right to exclude certain SKUs; check with
your retailer to confirm coverage for specific models.
Many ASUS Ensemble (Branded) Laptops include 1
Year North America Accidental Damage Warranty (ADW) from purchase. The
ASUS Accidental Damage Warranty requires Registration through ASUS within 60
days of purchase for activation. Read more information and
Activate your Accidental Damage Warranty here.
**Any
Customized Asus Ensemble laptop will have warranty for 1 Year through Xotic PC
on the customized components. Xotic PC provides a 15 day DOA warranty and will
cover shipping both ways 2 Day Air for any customized DOA Asus Ensemble Laptop.
Xotic PC provides Lifetime DOMESTIC 24/7 Toll Free Technical assistance on all
customized Asus Ensemble Systems.
Sager Warranties & Return Policies
Xotic PC's Sager Total
Satisfaction Return PolicyIF FOR ANY REASON WHATSOEVER YOU SHOULD
FAIL TO BE SATISFIED WITH YOUR SAGER PRODUCT, YOU MAY RETURN IT WITHIN 30 DAYS
FROM ITS ORIGINAL SHIP DATE FOR A 100% REFUND LESS SHIPPING CHARGES. ALL
RETURNS REQUIRE USE OF A RETURNED MATERIAL AUTHORIZATION (RMA) NUMBER, WHICH
MUST APPEAR ON ALL COMMUNICATION ABOUT THE RETURNED ITEM AND ON THE OUTSIDE OF
THE SHIPPING PACKAGING. Please email
service@xoticpc.com to set up a RMA.
CUSTOM PAINTED or SKINNED LAPTOP RETURNS.
Because a custom painted or skinned notebook that is returned to us cannot be sold unless
we pay to have the custom paintwork or skin removed or covered, we will charge a
restocking fee for custom painted and skinned computers of 20%. The return period is 15 days from ship date for custom painted or skinned machines.
When returns are set up
for External Accessories purchased with laptops, they must be returned
unopened in their original retail package to be eligible for refund.
View Other Terms Below
As a Sager Customer through
XOTIC PC you will find many additional advantages compared to purchasing from
Sager direct. As a XOTIC PC Sager customer you will receive
- LIFETIME 24/7 DOMESTIC Technical Support
available 24 hours a day 364 days a year (on select models listed and
described in the product configurator)
- 2 Extra Years of Labor Service*
beyond the standard Sager 1 Year Limited Warranty. (on select models
listed and described in the product configurator)
- Additional Canadian
Warranty Options
- Plus additional services
such as Custom Skinning and other options provided exclusively by XOTIC PC
Please view our
Contact Us page for our 24/7 Support contact Information.
Sager
will pay for UPS three-day shipping (or ground shipping for addresses near Los
Angeles, CA) both ways for returned products for repair on all of their warranties
on all Sager Branded Products. THIS
APPLIES TO END USERS IN THE CONTINENTAL UNITED STATES OF AMERICA ONLY (EXCLUDING
PUERTO RICO, ALASKA, HAWAII, AND U.S. POSSESSIONS AND TERRITORIES).
Outside of the Sager 1 Year Limited Parts warranty YOU ARE RESPONSIBLE FOR
SHIPPING THE PRODUCT TO THE SAGER REPAIR FACILITY AND SAGER WILL SHIP THE
PRODUCT BACK TO YOU FREIGHT COLLECT.
For
Canadian Customers XOTIC PC covers return shipping back to the customer for
repairs during the
Warranty period*. Canada return paid shipping is for Sager Model's NP9280,
NP8662 & NP5797.* All remaining models the end user is responsible for shipping
into the repair facility and back during the warranty period.
Sager One-Year Limited Parts And Labor Warranty
Policy
(Click for more info)
Sager standard one year limited warranty policy.
Sager Two-Year Limited Parts And Labor Warranty
Policy
(Click for
more info)
Optional Sager in-house two year limited warranty program.
Sager Three-Year Limited Parts And Labor Warranty
Policy
(Click for
more info)
Optional Sager in-house three year limited warranty program.
*3 Year Labor Warranty coverage requires all
repair billings to go through XOTIC PC. Labor is covered for repairs of natural
item failures only. Labor is not covered for repairs caused by physical /
accidental damage, cosmetic/exterior repairs, upgrades or incomplete repairs.
MSI Warranties & Return
Policies
Xotic PC's MSI
Total
Satisfaction Return Policy
IF FOR ANY REASON WHATSOEVER YOU SHOULD
FAIL TO BE SATISFIED WITH YOUR MSI Branded LAPTOP, YOU MAY RETURN IT WITHIN 15
DAYS FROM ITS ORIGINAL SHIP DATE FOR A 100% REFUND LESS SHIPPING CHARGES.
ALL RETURNS REQUIRE USE OF A RETURNED MATERIAL AUTHORIZATION (RMA) NUMBER, WHICH
MUST APPEAR ON ALL COMMUNICATION ABOUT THE RETURNED ITEM AND ON THE OUTSIDE OF
THE SHIPPING PACKAGING.
MSI returns may be charged a 15% re-stocking fee
if sent in missing any original manufacturer packaging or parts. MSI Laptops
must be returned by the 15th day from shipment under the above return policy.
When Free Shipping is offered it is deducted from the products price. Shipping
is non refundable.
In addition, if any upgraded software
was purchased such as Windows XP, Vista or Microsoft Office has been activated, it
will not be accepted back for refund or credit.
CUSTOM PAINTED or SKINNED LAPTOP RETURNS.
Because a custom painted or skinned notebook that is returned to us cannot be sold unless
we pay to have the custom paintwork or skin removed or covered, we will charge a
restocking fee for custom painted and skinned computers of 20%. The return period is 15 days from ship date for custom painted or skinned machines.
When returns are set up
for External Accessories purchased with laptops, they must be returned unopened
in their original retail package to be eligible for refund.
View Other Terms Below
MSI Branded Systems come
with a 1 Year MSI Parts and Labor Warranty. Technical support is
provided by contacting MSI at (626) 913-0828 or (626) 581-3001. You
may also email them at
msirma@msicomputer.com
XOTIC PC Warranties and Return Policies
Xotic PC's Force Series Total
Satisfaction Return PolicyFOR ANY REASON
WHATSOEVER YOU SHOULD FAIL TO BE SATISFIED WITH YOUR Xotic PC PRODUCT, YOU MAY
RETURN IT WITHIN 15 DAYS OF THE DATE OF SHIPPING FOR A 100% REFUND OF YOUR
PURCHASE PRICE ALONE.
To return
products, you must, within 15 calendar days of your original ship date, emails
Xotic PC's Service Department
(service@xoticpc.com) to receive a Return Merchandise Authorization Number,
which must appear on all communications about the Returned Product, and on the
outside of the shipping packaging. You must ship the products to Xotic PC in
it's original packaging, prepay shipping charges, and insure the shipment or
accept the risk of loss or damage during shipment. You may return software for
refund or credit only if the sealed package containing the diskettes is
unopened. Also, if Windows XP, Vista or Microsoft Office has been activated, it
will not be accepted back for refund or credit. Returned products must
be in as-new condition, and all of the manuals, diskettes, power cables, and
other items included with a product must be returned with it. Xotic PCwill not
refund shipping/handling and insurance costs. Customer must use whatever
means is necessary to ensure that product is returned to and received by Xotic
PC within 20 Calendar Days of the Date of SHIPPING (original ship date)
Barebone laptops may be returned within 5 days
from ship date for a full refund less shipping.
CUSTOM PAINTED or SKINNED LAPTOP RETURNS.
Because a custom painted or skinned notebook that is returned to us cannot be sold unless
we pay to have the custom paintwork or skin removed or covered, we will charge a
restocking fee for custom painted and skinned computers of 20%. The return period is 15 days from ship date for custom painted or skinned machines.
When returns are set up for External Accessories purchased with laptops, they
must be returned unopened in their original retail package to be eligible for
refund.
View Other Terms Below
XOTIC PC 1 Year Complete Care Warranty
24/7 Domestic Tech Support & Paid 2nd Day Shipping for Warranty
Repairs
XOTIC PC 3 Year Complete Care Warranty
24/7 Domestic Tech Support & Paid
Next Day Shipping for Warranty
Repairs
XOTIC PC 2-3 Year Standard & Accidental Protection Warranties
3rd Party Standard and LCD
Accidental Coverage warranty programs
XOTIC PC 3 Year Limited Desktop Warranty
3 Year Labor 1 Years Pars for Desktop Systems & Servers
XOTIC PC Other Terms & Conditions & Barebone Warranties
XOTIC PC 1 Year Complete Care Laptop Warranty
XOTIC PC
WILL PROVIDE FREE 24/7 TOLL FREE TELEPHONE TECHNICAL ASSISTANCE For 1 Year from
Ship Date (View
on our Contact Us Page)
XOTIC PC WARRANTS THIS
HARDWARE PRODUCT AGAINST DEFECTS IN MATERIALS AND WORKMANSHIP FOR A PERIOD OF
ONE (1) YEAR FROM THE DATE OF ORIGINAL RETAIL PURCHASE. IF YOU DISCOVER A
DEFECT, XOTIC PC WILL AT ITS OPTION, REPAIR, REPLACE OR REFUND THE PURCHASE
PRICE OF THIS PRODUCT AT NO CHARGE TO YOU FOR PARTS AND LABOR FOR 3-YEARS,
PROVIDED YOU RETURN IT DURING THE WARRANTY PERIOD, AND PROVIDED YOU OBTAIN A
RETURN MATERIAL AUTHORIZATION (RMA) NUMBER PRIOR TO SHIPPING YOUR DEFECTIVE
PRODUCT.
XOTIC PC will pay SECOND BUSINESS DAY SHIPPING
BOTH WAYS for any proper warranty claim if shipping to and from a physical
address (no PO Boxes or APO/FPO addresses) in the United States of America (2nd
Business Day for Puerto Rico). XOTIC PC WILL NOT SHIP TO ADDRESSES OUTSIDE OF
THE United States of America (Other than Puerto Rico and APO/FPO addresses). For
APO/FPO addresses you will pay the shipping and insurance to and from our Repair
Center.
THE RMA NUMBER MUST APPEAR PLAINLY ON THE
OUTSIDE OF THE SHIPPING PACKAGING. RMA NUMBERS CAN BE OBTAINED BY CALLING XOTIC
PC at 1-877-645-9312. TO EACH PRODUCT RETURNED FOR WARRANTY SERVICE, PLEASE
ATTACH YOUR NAME, ADDRESS, TELEPHONE NUMBER, RMA NUMBER, AND PROOF OF DATE OF
ORIGINAL RETAIL PURCHASE. You must ship the products to XOTIC PC in their
original packaging and insure the shipment or accept the risk of loss or damage
during shipment. XOTIC PC will pay for the insurance, you just have to request
it in your shipping form.
XOTIC PC OWNS ALL PARTS REMOVED FROM REPAIRED
PRODUCTS. XOTIC PC USES NEW AND RECONDITIONED PARTS MADE BY VARIOUS
MANUFACTURERS IN PERFORMING WARRANTY REPAIRS AND BUILDING REPLACEMENT PRODUCTS.
IF XOTIC PC REPAIRS OR REPLACES A PRODUCT, ITS WARRANTY TERM IS NOT EXTENDED
THIS WARRANTY APPLIES ONLY TO HARDWARE PRODUCTS MANUFACTURED BY OR FOR XOTIC PC
THAT CAN BE IDENTIFIED BY THE XOTIC PC TRADEMARK, TRADE NAME, OR LOGO AFFIXED TO
THEM.
XOTIC PC PROVIDES NO WARRANTY FOR
ANY SOFTWARE PROVIDED WITH ITS PRODUCTS; SUCH SOFTWARE IS WARRANTED SEPARATELY
BY THEIR MANUFACTURERS.
This warranty does not cover COMPONENTS OF THE
SYSTEM THAT DO NOT MEET XOTIC PC's DEFINITION OF DEFECTIVE INCLUDING, BUT NOT
LIMITED TO, LCD PANELS WITH LESS THAN SIX (6) DEFECTIVE PIXELS (If the LCD
screen is scuffed or scratched the defective pixel warranty on the LCD screen is
void), AC Adapters and Batteries other than the original primary AC Adapter and
Battery provided with the laptop (The original primary AC Adapter and Battery
are only covered for ONE YEAR from the date of purchase), normal wear and tear
and any cosmetic damage to a Product that does not affect functionality, damage
due to external causes, including accident, abuse, misuse, problems with
electrical power, damage caused by improperly packaging the warranted Product
before being shipped in for repair, servicing not authorized by XOTIC PC, usage
not in accordance with product instructions, failure to perform required
preventive maintenance, and problems caused by use of parts and components not
supplied by XOTIC PC. THIS WARRANTY DOES NOT APPLY IF THE PRODUCT HAS BEEN
MODIFIED WITHOUT THE WRITTEN PERMISSION OF XOTIC PC, OR IF ANY XOTIC PC SERIAL
NUMBER HAS BEEN REMOVED OR DEFACED. Failure resulting from liquid damage
will void the remaining warranty term.
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE
EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN EXPRESS OR IMPLIED
XOTIC PC SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES. INCLUDING
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. NO XOTIC PC DEALER, AGENT OR EMPLOYEE IS AUTHORIZED TO MAKE ANY
MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. XOTIC PC IS NOT
RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY
BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED
TO LOST PROFITS, DOWNTIME, GOODWILL DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND
PROPERTY AND ANY COSTS OF RECOVERING, REPROGRAMMING OR REPRODUCING ANY PROGRAM
OR DATA STORED IN OR USED WITH XOTIC PC PRODUCTS.
NOTE: Before you ship the product(s) to XOTIC
PC, back up your data on the hard-disk drive(s) and any other storage device(s)
in the product(s). XOTIC PC will not be responsible for any lost data for any
reason. Remove any removable media, such as diskettes, CDs, or PC Cards. If you
have any questions, call XOTIC PC for technical assistance.
SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION of incidental or consequential damages or exclusions of implied
warranties, so the above limitations or exclusions may not apply to you. This
warranty gives you specific rights, and you may also have other rights that vary
from state to state.
This warranty is only good in the United States
of America. Repairs are only done at the US factory. In the unlikely event that
you would have to return your computer for warranty repairs when outside the US,
you would have to pay for the shipping/handling and insurance to and from the
Repair Center.
XOTIC PC 3 Year Complete Care Laptop Warranty
XOTIC PC
WILL PROVIDE LIFETIME FREE 24/7 TOLL FREE TELEPHONE TECHNICAL ASSISTANCE (View
on our Contact Us Page)
XOTIC PC WARRANTS THIS
HARDWARE PRODUCT AGAINST DEFECTS IN MATERIALS AND WORKMANSHIP FOR A PERIOD OF
THREE (3) YEAR FROM THE DATE OF ORIGINAL RETAIL PURCHASE. IF YOU DISCOVER A
DEFECT, XOTIC PC WILL AT ITS OPTION, REPAIR, REPLACE OR REFUND THE PURCHASE
PRICE OF THIS PRODUCT AT NO CHARGE TO YOU FOR PARTS AND LABOR FOR 3-YEARS,
PROVIDED YOU RETURN IT DURING THE WARRANTY PERIOD, AND PROVIDED YOU OBTAIN A
RETURN MATERIAL AUTHORIZATION (RMA) NUMBER PRIOR TO SHIPPING YOUR DEFECTIVE
PRODUCT.
XOTIC PC will pay NEXT BUSINESS DAY SHIPPING
BOTH WAYS for any proper warranty claim if shipping to and from a physical
address (no PO Boxes or APO/FPO addresses) in the United States of America (2nd
Business Day for Puerto Rico). XOTIC PC WILL NOT SHIP TO ADDRESSES OUTSIDE OF
THE United States of America (Other than Puerto Rico and APO/FPO addresses). For
APO/FPO addresses you will pay the shipping and insurance to and from our Repair
Center.
THE RMA NUMBER MUST APPEAR PLAINLY ON THE
OUTSIDE OF THE SHIPPING PACKAGING. RMA NUMBERS CAN BE OBTAINED BY CALLING XOTIC
PC at 1-877-645-9312. TO EACH PRODUCT RETURNED FOR WARRANTY SERVICE, PLEASE
ATTACH YOUR NAME, ADDRESS, TELEPHONE NUMBER, RMA NUMBER, AND PROOF OF DATE OF
ORIGINAL RETAIL PURCHASE. You must ship the products to XOTIC PC in their
original packaging and insure the shipment or accept the risk of loss or damage
during shipment. XOTIC PC will pay for the insurance, you just have to request
it in your shipping form.
XOTIC PC OWNS ALL PARTS REMOVED FROM REPAIRED
PRODUCTS. XOTIC PC USES NEW AND RECONDITIONED PARTS MADE BY VARIOUS
MANUFACTURERS IN PERFORMING WARRANTY REPAIRS AND BUILDING REPLACEMENT PRODUCTS.
IF XOTIC PC REPAIRS OR REPLACES A PRODUCT, ITS WARRANTY TERM IS NOT EXTENDED
THIS WARRANTY APPLIES ONLY TO HARDWARE PRODUCTS MANUFACTURED BY OR FOR XOTIC PC
THAT CAN BE IDENTIFIED BY THE XOTIC PC TRADEMARK, TRADE NAME, OR LOGO AFFIXED TO
THEM.
XOTIC PC PROVIDES NO WARRANTY FOR
ANY SOFTWARE PROVIDED WITH ITS PRODUCTS; SUCH SOFTWARE IS WARRANTED SEPARATELY
BY THEIR MANUFACTURERS.
This warranty does not cover COMPONENTS OF THE
SYSTEM THAT DO NOT MEET XOTIC PC's DEFINITION OF DEFECTIVE INCLUDING, BUT NOT
LIMITED TO, LCD PANELS WITH LESS THAN SIX (6) DEFECTIVE PIXELS (If the LCD
screen is scuffed or scratched the defective pixel warranty on the LCD screen is
void), AC Adapters and Batteries other than the original primary AC Adapter and
Battery provided with the laptop (The original primary AC Adapter and Battery
are only covered for ONE YEAR from the date of purchase), normal wear and tear
and any cosmetic damage to a Product that does not affect functionality, damage
due to external causes, including accident, abuse, misuse, problems with
electrical power, damage caused by improperly packaging the warranted Product
before being shipped in for repair, servicing not authorized by XOTIC PC, usage
not in accordance with product instructions, failure to perform required
preventive maintenance, and problems caused by use of parts and components not
supplied by XOTIC PC. THIS WARRANTY DOES NOT APPLY IF THE PRODUCT HAS BEEN
MODIFIED WITHOUT THE WRITTEN PERMISSION OF XOTIC PC, OR IF ANY XOTIC PC SERIAL
NUMBER HAS BEEN REMOVED OR DEFACED. Failure resulting from liquid damage
will void the remaining warranty term.
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE
EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN EXPRESS OR IMPLIED
XOTIC PC SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES. INCLUDING
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. NO XOTIC PC DEALER, AGENT OR EMPLOYEE IS AUTHORIZED TO MAKE ANY
MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. XOTIC PC IS NOT
RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY
BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED
TO LOST PROFITS, DOWNTIME, GOODWILL DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND
PROPERTY AND ANY COSTS OF RECOVERING, REPROGRAMMING OR REPRODUCING ANY PROGRAM
OR DATA STORED IN OR USED WITH XOTIC PC PRODUCTS.
NOTE: Before you ship the product(s) to XOTIC
PC, back up your data on the hard-disk drive(s) and any other storage device(s)
in the product(s). XOTIC PC will not be responsible for any lost data for any
reason. Remove any removable media, such as diskettes, CDs, or PC Cards. If you
have any questions, call XOTIC PC for technical assistance.
SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION of incidental or consequential damages or exclusions of implied
warranties, so the above limitations or exclusions may not apply to you. This
warranty gives you specific rights, and you may also have other rights that vary
from state to state.
This warranty is only good in the United States
of America. Repairs are only done at the US factory. In the unlikely event that
you would have to return your computer for warranty repairs when outside the US,
you would have to pay for the shipping/handling and insurance to and from the
Repair Center.
XOTIC PC Laptop 2-3 Year Standard & Accidental Protection
Warranties
Xotic PC provide 3rd Party Warranty'
from Warrantech. To view more information on these plans or the company
please go to
www.repairmaster.com or
www.warrantech.com
All plans are fully insured by an insurance company rated "Excellent" by A.M.
Best. You will never have to pay for parts and labor of any covered repair
during the term of the plan. Service representatives are available 7 days a
week, 24 hours a day via toll-free number for questions and service. In the
event that your product can not be repaired, it will be replaced at no cost to
you. AC Adapters and batteries are warranted for 1 Year from purchase date
and can not be extended.
Key Benefits
- Parts And Labor Coverage
- No Deductibles or Hidden Charges
- Repair or Replace Guarantee
- 24 hr 365 day Toll Free Number For Service
- Fully Insured
XOTIC
PC Standard Laptop 2 & 3 Year Parts &
Labor Warranties
Standard 2 & 3 year parts and
labor warranty from date of purchase of product covered. Repair Master plans are
fully insured and include 24/7 technical support and a nationwide service
network. Parts and labor covered. System coverage will include all items
purchased at the time of the original laptop purchase including all internal
components. Full coverage terms are available at
www.repairmaster.com .
Repair Master warranty contracts start at the date of purchase of product
covered and cover parts and labor. Warranty provides coverage for years 2 and 3
after the standard 1 Year Manufacturers warranty included on every machine.
Shipping charges are not covered by the warranty provider. AC
Adapters and batteries are warranted for 1 Year from purchase date and can not
be extended.
Standard 2 -3 Year Laptop Accidental
LCD Damage Protection Warranties
This special 2- 3 year screen
protection warranty plan adds accidental damage coverage for your screen.
Day-1 Screen Protection begins from date of purchase. Screen protection must be
purchased within 90 Days of system purchase. Plans cover any accidental
damage to your LCD Screen. Xotic PC bundles the standard 2 or 3 year
Standard Parts & Labor plans with all ADP Warranties. Full coverage terms
are available at
www.repairmaster.com. Shipping
charges are not covered by the warranty provider. AC Adapters and
batteries are warranted for 1 Year from purchase date and can not be extended.
3 Year Limited Warranty on Desktops Systems, Media Centers &
Servers
XOTIC PC
warrants this product and its parts against defects in materials or workmanship
for three years labor and one year parts* from the original
date of invoice. During this period, XOTIC PC will repair or replace defective
parts with new or reconditioned parts at XOTIC PC option, without charge to you.
All original parts replaced by XOTIC PC or its authorized service centers,
become the property of XOTIC PC. You are responsible for the payment, at current
rates, for any service or repair outside the scope of this limited warranty.
XOTIC PC, makes
no other warranty, either express or implied, including but not limited to an
implied warranties of merchantability, fitness for a particular purpose, or
conformity to any representation or description, with respect to this computer
other than as set forth below. XOTIC PC makes no warranty or representation,
either express or implied, with respect to any other manufacturer’s product or
documentation, its quality, performance, merchantability, fitness for a
particular purpose, or conformity to any representation or description.
Except as
provided below, XOTIC PC is not liable for any loss, cost, expense,
inconvenience or damage that may result from use or inability to use the
computer. Under no circumstances shall XOTIC PC be liable for any loss, cost,
expense, inconvenience or damage exceeding the purchase price of the computer.
The warranty and
remedies set forth below are exclusive and in lieu of all others, oral or
written, expressed or implied. No reseller, agent or employee is authorized to
make any modification, extension or addition to this warranty.
**Select CPU's,
Hard Drives, Motherboards, RAM & Video Cards carry a 3 Year Manufacturers
Warranty. Xotic PC will assist with any warranty claims with the manufacturer
for qualified parts. For further details please contact us.
AC Adapters and
batteries are warranted for 1 Year from purchase date and can not be extended.
XOTIC
PC Other Terms & Information
Barebone
purchases come standard with a 1 Year Limited Warranty and no shipping coverage for mail
in Depot Repair. Any barebones system that are sent in for repairs, that are the
result of faulty hardware added by anyone other then XOTIC PC, will not be
covered under the Warranty and will be charged a $89 diagnostic fee for testing
& diagnostics. Physical damage (liquid damage, physical abuse, etc.)
will void the Xotic PC Warranty. Barebone batteries and power
adapters are warranted through the manufacturer. Any reports of
missing/damaged items need to be reported within 2 weeks of delivery.
Purchasing our extended warranties extend the internal hardware or provide LCD
ADP Protection. Custom exterior modifications made to the system by
Xotic PC are not extended (i.e Paint Jobs, Skinning).
When returns are set up for External Accessories
purchased, they must be returned unopened in their original retail package to be
eligible for refund.
Procedures for Obtaining
Warranty Service
RMA
(Returning Merchandise Authorization) Policy:
If repairs
are required, the customer must obtain a RMA number and provide proof of
purchase. RMA and services are rendered by XOTIC PC or Authorized Service
Centers only. Any shipping costs after 30 days (starting from the original date
of purchase) on any item returned for repair are the customers’ responsibility.
All returned parts must have a RMA number written clearly on the outside of the
package along with a letter detailing the problems and a copy of the original
proof of purchase. No COD packages will be accepted. No package will be accepted
without a RMA number written on the outside of the package. RMA numbers are only
valid for 30 days from the date of issue. International customers must pay
shipping both ways for any repairs, including warranty repairs.
Please refer to our Contact Us page to
contact us for setting up any RMA.
After One-Year Warranty –
Post Warranty Repair
For post
warranty repair, the procedure is the same however; you are responsible for
shipping charges both way, current labor (rate per hour; waived for 2nd
and 3rd year), and the current price of part(s) used in repair.
International Warranty
Xotic PC
will provide service for any International Order at our US Service Center.
Shipping is paid by the customer both ways for any DOA or warranty repair.
Xotic PC
will repair/replace the machine at our US Service Center anytime during the
warranty period.
Governing Law
This warranty policy shall be governed by and
construed in accordance with the laws of the State of Nebraska. Any litigation
under this agreement shall be resolved in the trial courts of Lancaster County,
State of Nebraska, which shall have exclusive jurisdiction on this matter.
Shipping Instructions
XOTIC PC
advises shipping the computer in the original box and packing materials. If the
original box and materials are no longer available, please call your shipper to
receive specifications for shipping a package through them. Please do not
attempt to ship via U.S. Mail. The U.S. Mail has no way of tracking the package
in the event the package never arrives at XOTIC PC. We recommend UPS, FedEx or
any other shipping company that uses tracking technology.
YOUR RMA
NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE BOX OR PACKAGE. TAPE A NOTE
TO THE SIDE OF YOUR COMPUTER, INSIDE THE BOX OR PACKAGE. THIS NOTE SHOULD
INCLUDED:
YOUR
FULL NAME, ADDRESS, RMA NUMBER, DAYTIME PHONE NUMBER AND PROBLEM(S) DESCRIPTION.
Full
System:
·
The box should able to handle a weight of 40~50 lbs.
·
There should be a minimum of 3” of space on all six sides of the
computer.
·
The 3” space shall be fitted with BLOCK FOAM material. Make sure the
material will absorb an impact if dropped.
·
Use heavy-duty 3” packing tape rated at 60 lbs. To seal the package. Do
not use masking tape - the driver will not accept the package.
·
When you ship your XOTIC PC product in for repair or credit, XOTIC PC is
not liable or responsible for freight damage. It is recommended that you insure
the package in the event that your XOTIC PC product is received freight damaged,
you may be able to file a claim with your shipper.
·
If your computer is damaged due to improper shipping, you must instruct
XOTIC PC to repair or return your computer within 30 days. Computer left beyond
30 days will be subject to a storage fee of $15 per day. However, in no event
will storage of your computer exceed one year. Any item left beyond one year
shall be discarded at XOTIC PC’s sole discretion.
ALL DAMAGE WILL DELAY THE RETURN OF YOUR
COMPUTER
Individual
parts must be handled in a similar manner:
·
The parts must have sufficient protection to prevent damage, use
anti-static bag for memory and peripherals.
·
Hard drives, Floppy drives, CD-ROMS and peripherals must be boxed. Never
use an envelope. These parts are sensitive to being dropped or crushed.
·
Any package received damaged will be kept in the receiving department and
the Technical Support and Customer Service Supervisors will be contacted in
order to contact you regarding the damage. You will then be advised to file a
claim with the shipping company.
If you
have any question please E-mail to us at:
service@xoticpc.com.
XOTIC PC
reserves the right to change this limited warranty without any further notice.
By Purchasing
from us you agree to these terms.
Price
Match Policy
Xotic PC offers
a price match feature on our website to easily submit a website you would like
us to review for price matching. It is at XOTIC PC's sole discretion on whether
to price match a competitor provided. Xotic PC makes no Guarantees of Price
Match and reviews many factors on what is being provided by a competitor to our
company. For further information please email
sales@xoticpc.com
Typographical and Pricing Errors
XOTIC PC is not responsible for any typographical and/or pricing errors on the
website. In the event of a typographical and/or pricing error, XOTIC PC reserves
the right to deny or refuse any order. XOTIC PC makes all efforts to ensure the accuracy
of the description and pricing on all of the products.
Should any debt become outstanding, all Attorney Fee's and Collection Agency
Fees will be charged to the outstanding debt.
Terms and conditions are subject to change without notice.
*AC Adapters and
batteries are warranted for 1 Year from purchase date and can not be extended.
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