Warranty Information

GIGABYTE Return Policy:

IF FOR ANY REASON WHATSOEVER YOU SHOULD FAIL TO BE SATISFIED WITH YOUR GIGABYTE LAPTOP, YOU MAY RETURN IT WITHIN 15 DAYS FROM ITS ORIGINAL SHIP DATE FOR A 100% REFUND LESS SHIPPING CHARGES. ALL RETURNS REQUIRE USE OF A RETURNED MATERIAL AUTHORIZATION (RMA) NUMBER, WHICH MUST APPEAR ON ALL COMMUNICATION ABOUT THE RETURNED ITEM AND ON THE OUTSIDE OF THE SHIPPING PACKAGING.

Gigabyte returns will be charged a 10% re-stocking fee if the Gigabyte laptop has ANY customized components or is sent in missing any original manufacturer retail packaging or parts. Gigabyte Laptops must be returned by the 15th day from shipment under the above return policy. When a Free Shipping coupon is offered it is deducted from the product's price and shipping is always charged on all items shipped. Shipping is nonrefundable. If Rush Production is purchased, this is a nonrefundable service. Returns are not accepted after 15 days from original shipment date. If you are sending your order back for a refund or return, you must ship the products to XOTIC PC in its original packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.

ETCHED, CUSTOM PAINTED or SKINNED LAPTOP RETURNS:

We will charge a 15% restocking fee for customizations of this nature that are returned for refund. Items returned to us with these customizations must have new exterior surfaces replaced that were physically customized with a customers design. Additionally these services are non refundable.

The return period is 15 days from ship date for custom painted or skinned machines.

When returns are set up for External Accessories purchased with laptops, they must be returned unopened in their original retail package to be eligible for refund. Please consult the XOTIC PC Force Tab for XOTIC PC Warranties Terms and Conditions.

GIGABYTE Manufacturer's Warranty Details:

Please refer to manufacturer's website for full warranty details: GIGABYTE Warranty Information

(Any custom parts are warranted and supported by XOTIC PC only)