Warranty Information

MSI Return Policy:

IF FOR ANY REASON WHATSOEVER YOU SHOULD FAIL TO BE SATISFIED WITH YOUR MSI Branded LAPTOP, YOU MAY RETURN IT WITHIN 15 DAYS FROM ITS ORIGINAL SHIP DATE FOR A 100% REFUND LESS SHIPPING CHARGES. ALL RETURNS REQUIRE USE OF A RETURNED MATERIAL AUTHORIZATION (RMA) NUMBER, WHICH MUST APPEAR ON ALL COMMUNICATION ABOUT THE RETURNED ITEM AND ON THE OUTSIDE OF THE SHIPPING PACKAGING.

MSI returns may be charged a 15% re-stocking fee if sent in missing any original manufacturer packaging or parts. The item must be in retail condition. MSI Laptops must be returned by the 15th day from shipment under the above return policy. If you are sending your order back for a refund or return, you must ship the products to XOTIC PC in its original packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. When a Free Shipping coupon is offered it is deducted from the product's price and shipping is always charged on all items shipped. Shipping is nonrefundable. If Rush Production is purchased this is a nonrefundable service. When Promotional items are offered during promotional periods, the price of these items is taken out of the price of the laptop and provided as a Promotional Item. In the event of a return for refund the price of the item will be deducted from the refund if the Laptop/PC is returned.

In addition, if any upgraded software was purchased such as Windows XP, Vista or Microsoft Office has been activated, it will not be accepted back for refund or credit.

ETCHED, CUSTOM PAINTED or SKINNED LAPTOP RETURNS:

We will charge a 15% restocking fee for customizations of this nature that are returned for refund. Items returned to us with these customizations must have new exterior surfaces replaced that were physically customized with a customers design. Additionally these services are non refundable.

The return period is 15 days from ship date for custom painted or skinned machines.

When returns are set up for External Accessories purchased with laptops, they must be returned unopened in their original retail package to be eligible for refund.

MSI Notes & Exceptions:

MSI Branded Systems come with up to a 2 Year USA / 1 Year Global MSI Parts and Labor Warranty with 1 Year of Accidental Damage Protection (Accidental Damage Protection requires registrations with MSI within 30 Days of purchase. Technical support is provided by contacting MSI at (626) 913-0828 or (626) 581-3001. You may also email them at: [email protected]

*Batteries and other accessories come with one-year manufacturer warranty. AC Adapters come with a 6 month manufacturer warranty.

*MSI 2 Year US/Canada warranties will require sending systems back to the US for warranty repairs.

**Any Customized MSI Ensemble laptop will have a warranty for 1 Year through XOTIC PC on the customized components. XOTIC PC covers return shipping coverage to the customer on any parts under the 1 Year Warranty. XOTIC PC provides a 15 day DOA warranty and will cover shipping both ways for any customized DOA MSI Ensemble Laptop.

**48-72 Hour Turnaround from time of receipt of RMA request.