Warranty Information

SAGER Manufacturer's Warranty Details:

(The information listed below is for warranty use only and does not apply to returns or refunds)

As a Sager Customer through XOTIC PC you will find many additional advantages compared to purchasing from Sager direct. As a XOTIC PC Sager customer you will receive: LIFETIME Limited Labor Warranty* (on select models listed and described in the product configuration).

Additional Canadian Warranty Options.
Plus additional services such as Custom Skinning and other options provided exclusively by XOTIC PC.

Sager Two-Year Limited Parts And LIFETIME Limited Labor Warranty Policy (Click for more info) Optional Sager in-house two year limited warranty program. (Can be purchased up to 90 days from Ship Date)
( Product configuration page reference SKU # - SGR12281 )

Sager Three-Year Limited Parts And LIFETIME Limited Labor Warranty Policy (Click for more info) Optional Sager in-house three year limited warranty program. (Can be purchased up to 90 days from Ship Date)
( Product configuration page reference SKU # - SGR12012 )

*LIFETIME Limited Labor Warranty coverage requires all repair billings to go through XOTIC PC. Labor is covered for repairs of natural item failures only. Labor is not covered for repairs caused by physical / accidental damage, cosmetic/exterior repairs, upgrades or incomplete repairs. Shipping is covered on qualified Sager models to and from Sager on Sager Parts Only. (i.e. Upgraded screens or parts done by XOTIC PC do not apply for shipping coverage)

*Sager warranty coverage only covers Sager laptops and components only under Sager Warranties. Please consult the XOTIC PC Force Tab for XOTIC PC Warranties Terms and Conditions.

SAGER Return Policy:

IF FOR ANY REASON WHATSOEVER YOU SHOULD FAIL TO BE SATISFIED WITH YOUR SAGER PRODUCT, YOU MAY RETURN IT WITHIN 30 DAYS FROM ITS ORIGINAL SAGER SHIP DATE FOR A 100% REFUND LESS SHIPPING CHARGES. ALL RETURNS REQUIRE USE OF A RETURNED MATERIAL AUTHORIZATION (RMA) NUMBER, WHICH MUST APPEAR ON ALL COMMUNICATION ABOUT THE RETURNED ITEM AND ON THE OUTSIDE OF THE SHIPPING PACKAGING.

Please email [email protected] to set up a RMA.

If you are sending your order back for a refund or return, you must ship the products to XOTIC PC in its original packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. When a Free Shipping coupon is offered it is deducted from the product's price and shipping is always charged on all items shipped. Shipping is nonrefundable. If Rush Production is purchased this is a nonrefundable service. When Promotional items are offered during promotional periods, the price of these items is taken out of the price of the laptop and provided as a Promotional Item. In the event of a return for refund the price of the item will be deducted from the refund if the Laptop/PC is returned.

*The return period and warranty provided by Sager begins the date the item is shipped from the Sager facility.

In addition, if software was purchased (i.e. Microsoft Office) and was opened or activated, it will not be accepted back for refund or credit.

ETCHED, CUSTOM PAINTED or SKINNED LAPTOP RETURNS:

We will charge a 15% restocking fee for customizations of this nature that are returned for refund. Items returned to us with these customizations must have new exterior surfaces replaced that were physically customized with a customers design. Additionally these services are non refundable.

The return period is 15 days from ship date for custom painted or skinned machines.

When returns are set up for External Accessories purchased with laptops, they must be returned unopened in their original retail package to be eligible for refund.

Sager will pay for UPS ground shipping* both ways for returned products for repair on all of their warranties on all Sager Branded Products. THIS APPLIES TO END USERS IN THE CONTINENTAL UNITED STATES OF AMERICA ONLY (EXCLUDING PUERTO RICO, ALASKA, HAWAII, AND U.S. POSSESSIONS AND TERRITORIES). Outside of the Sager 1 Year Limited Parts warranty YOU ARE RESPONSIBLE FOR SHIPPING THE PRODUCT TO THE SAGER REPAIR FACILITY AND SAGER WILL SHIP THE PRODUCT BACK TO YOU FREIGHT COLLECT. **Select models apply**

For qualified Canadian Customers (orders over $1800) XOTIC PC covers return shipping back to the customer for repairs during the Warranty period*.