Here at XOTIC PC, our customers needs come first. Our goal is to serve our customers by pampering them with the quality of service they deserve. We take pride in our superior customer service and our award-winning technical support. Don't take our word for it see what some of the following third party websites say about us and some of our customer testimonials below.
We view every customer as a customer for life. “Total Customer Satisfaction” is our standard. Our knowledgeable account managers will guide you through your whole experience with XOTIC PC, and continue to be your point of contact after the sale. In addition, our highly trained technicians are ready and eager to help you with any problems that arise. Furthermore, our 24 Hour Service assures you quick and expert service when you need it. Your complete and total satisfaction is our greatest ambition!
THEY DID IT RIGHT.
Package arrived on time and intact. Price was better than we could find on comparable sites. There was one item missing from our shipment, but when I reached out to Xotic support they were able to get back to me the next day and I got my missing item within the week. A very pleasant customer service experience.
NOTHING SHORT OF PERFECT
Xotic PC hit it out of the park for me. Although I did not upgrade or customize my laptop they offered a great deal that killer the rest if the market. My laptop came within 4 days of my order, right when they said it would. I would trust Xotic PC with all my PC needs and recommend them wether you further upgrade your system but not.
GIGABYTE AERO 14KV7-BK4 CONFIGURED BY XOTICPC IS THE BEST LAPTOP!
I spent months looking for a laptop that could do it all:
1) Thunderbolt 3 for eGPU support and future-proofing
2) Support for 32 gb of ram
3) Huge battery life!
The GIGABYTE AERO 14KV7-BK4 is the only laptop that hit the mark. Every other laptop forced me to pick 2 of the 3, but as a power user I refused to make a single compromise; I wanted to replicate my desktop development environment in a portable package. I don't game a lot so the lower-end GTX 1050 Ti is fine for me on most days, but for those occasions that I need that extra oomph I like having the Thunderbolt 3 port for an eGPU enclosure. The laptop is solidly built, weighs only 4 lb, runs cool and if I turn down the brightness on the gorgeous 2K Pantone-certified panel it lasts an impressive 9-10 hours; unheard of for a gaming laptop!
Can you get a beefier gaming laptop for this price? Definitely, but it would be at least twice as heavy and you'd be lucky if it got more than 2 hours of battery life. If you're a developer who needs a portable workstation it blows away the competition for a fraction of the price with competitive battery life, light weight, and with 32gb of ram you'll have no issues running multiple VMs. I didn't think that I'd notice a 2K resolution on a 14 inch screen, but it's so crisp and much nicer to work with than a standard 1080 panel!
I chose XoticPC to configure this laptop for me because it's cheaper than buying the individual parts and installing them myself, and I won't have any left over parts to deal with. I've used them once before for a gaming laptop in 2009 and know that their workmanship and service is top notch. With this laptop I ran into an issue with the keyboard's 'T' key and their service department contacted Gigabyte on my behalf to get me a replacement keyboard cap. I installed the replacement key myself which was great because I got to keep the laptop the entire time; nothing is worse than sending back your brand new laptop for a single keyboard key!
QUICK, RESPONSIVE, RESPONSIBLE
I had a pretty solid experience with XoticPC. The first laptop I tried to buy back in October, but due to delays in the initial release from the manufacturer, the laptop did not arrive until January, and arrived with a broken motherboard. I sent it back to XoticPC to be exchanged for a new model, only to find that there were no other models to exchange it with because the manufacturer had already discontinued the new model. XoticPC gave me a full refund, and I waited a few months before buying a newly released model from a different manufacturer in May. This order went very smoothly, and XoticPC built my new machine within a matter of hours before sending it to me -- I was very impressed.
Overall, it was a very very long and arduous road to get my new computer, but all of the things that went wrong seemed to be the manufacturer's fault, and XoticPC responded professionally and honestly to all my questions and to everything that went wrong. Based on my experiences, I would buy another machine from XoticPC.
LOTS OF OPTIONS, COMPETITIVE PRICING AND EXCELLENT COMMUNICATION.
I've ordered multiple laptops from xoticpc. Each experience has been great. They tell you where your computer is on each step. For some reason on my recent purchase, the shipping got delayed mid transit (not their fault) by a day and they looked into it prior to me inquiring and sent me an email about the issue. The laptop arrived the next day.
All of the above reviews were taken from actual customers on ResellerRatings.com