All new desktop computers purchased from XOTIC PC include a Limited Lifetime Service Policy covering labor and service costs for the life of the system when performed by XOTIC PC.
The Lifetime Warranty covers the original core computer hardware. Displays, special-order parts, and manufacturer-limited components are covered only for the duration of their respective manufacturer warranties.
Lifetime Desktop Warranty – Full Legal Terms
LIFETIME DESKTOP WARRANTY
Lifetime Parts, Labor & Epic Support with 30-Day Shipping Warranty
(Effective 05/22)
1. Overview & Eligibility
On all new desktop computers purchased directly from XOTIC PC (“XOTIC PC”), XOTIC PC provides a Limited Lifetime Service Policy (the “Lifetime Service Policy”).
This warranty applies only to the original purchaser, is non-transferable, and applies only to the original system configuration and qualifying upgrades purchased from and installed by XOTIC PC.
For purposes of this warranty, “lifetime” refers to the serviceable life of the original desktop computer system as determined solely by XOTIC PC, not the lifetime of the purchaser.
2. Lifetime Labor & Service Coverage
Under the Lifetime Service Policy, the original purchaser will not be charged for labor or service costs for covered repairs performed by XOTIC PC for the serviceable life of the system, subject to the terms and exclusions outlined herein.
Only labor and service performed by XOTIC PC are covered. Labor for third-party repairs, modifications, or installations is not covered and immediately voids all warranties. All warranty diagnostics, repairs, servicing, and labor must be performed exclusively by XOTIC PC at its authorized U.S. facility. Repairs, servicing, diagnostics, or modifications performed by any third-party repair center, retailer, technician, or service provider are not covered under this warranty, are not eligible for reimbursement, and immediately void all warranties.
All warranty diagnostics, repairs, servicing, and labor must be performed exclusively by XOTIC PC at its authorized facility. Repairs, servicing, or modifications performed by any third-party or outside repair facility are not covered under this warranty, are not eligible for reimbursement, and immediately void all warranties.
3. Lifetime Limited Hardware Warranty
A Lifetime Limited Hardware Warranty is included with all new desktop computer systems and covers the core computer, defined as all hardware components contained within the system chassis at the time of original purchase.
- Displays or monitors (covered for one [1] year only)
- Peripherals or accessories
- Special-order or customer-requested components not part of standard configurations
- Software or operating systems
Special-order components are covered only for the duration of their original manufacturer warranty.
Due to rapid changes in technology, certain components may become unavailable. In such cases, XOTIC PC may, at its sole discretion, repair or replace the affected component with new, refurbished, re-certified, or functionally equivalent parts. All removed or replaced parts become the property of XOTIC PC.
4. Shipping & Replacement Parts
If a covered failure occurs within the first thirty (30) days from the shipment date and the customer is located within the contiguous United States, XOTIC PC will cover shipping costs both ways.
After thirty (30) days, the customer is responsible for shipping costs unless otherwise covered by a purchased protection plan.
Replacement parts may require a valid credit card authorization. Charges will be reversed upon receipt of the original part within five (5) business days. Replacement parts are warranted for thirty (30) days or the remainder of the warranty term, whichever is longer.
5. Warranty Limitations & Exclusions
- Physical damage, abuse, neglect, or misuse
- Damage caused by improper power, electrical surges, lightning, or environmental exposure
- Damage caused during shipping (except shipments to the original purchaser within the first 30 days)
- Unauthorized repairs, modifications, or upgrades
- Improper maintenance or failure to follow product instructions
- Damage resulting from third-party components or accessories
- Liquid cooling and water-cooling components beyond one (1) year
Any non-XOTIC PC repair, upgrade, or modification immediately voids all warranties.
To maintain eligibility under the Lifetime Service Policy, customers may be required to participate in periodic remote diagnostics, system health checks, cleaning, or tune-up services offered by XOTIC PC when reasonably requested. Failure to cooperate with required diagnostics or maintenance may result in denial of warranty coverage for related issues.
6. Software & Data Disclaimer
Software is not covered under this warranty. Used or re-certified systems are sold as-is unless otherwise stated in writing.
Customers are solely responsible for backing up all data prior to service. XOTIC PC is not responsible for data loss, corruption, downtime, or loss of profits resulting from service, system failure, or repair procedures.
Any system left unclaimed for thirty (30) days after service completion notification is considered abandoned and becomes the property of XOTIC PC.
7. International Customers
For systems shipped outside the contiguous United States, customers are responsible for all shipping costs, customs duties, VAT, import/export fees, and taxes. Risk of loss transfers upon shipment.
8. RMA & Service Requirements
All returns require a valid RMA number clearly visible on the shipping package. Customers must include proof of purchase and properly package and insure shipments. XOTIC PC is not responsible for damage caused by improper packaging.
9. Limitation of Liability
THE WARRANTIES PROVIDED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
XOTIC PC SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, DOWNTIME, LOSS OF USE, OR DAMAGE TO OTHER PROPERTY.
Some states do not allow limitations on implied warranties or incidental damages, so certain limitations may not apply. This warranty provides specific legal rights, and additional rights may vary by state.
10. Geographic Limitation
THIS WARRANTY IS VALID ONLY IN THE UNITED STATES. ALL WARRANTY REPAIRS ARE PERFORMED EXCLUSIVELY AT XOTIC PC’S U.S. FACILITY. International shipping for warranty service is the responsibility of the customer.
11. Promotional Items
All promotional items, including free or bundled products, are excluded from all warranty coverage. XOTIC PC provides no guarantee of support, replacement, or compensation for promotional items.
12. Entire Agreement
Except as expressly stated herein, XOTIC PC makes no representations or warranties, express or implied, with respect to products sold by XOTIC PC. No dealer, agent, or employee is authorized to modify or extend this warranty.
All laptops sold by XOTIC PC include a minimum one (1) year Base Laptop Warranty. Extended and upgraded warranty options may be purchased at the time of sale. Coverage varies by warranty tier and manufacturer.
- Base Laptop Warranty: Minimum 1-year manufacturer-backed coverage
- Premium Support Warranty: Enhanced technical access and remote diagnostics
- Premium Plus Support Warranty: Includes accidental damage protection (subject to limits)
| Features | Base Warranty | Premium Support | Premium Plus Support |
|---|---|---|---|
| Hardware Support during business hours | ✔ | ✔ | ✔ |
| Direct access to hardware & software experts | ✖ | ✔ | ✔ |
| 3rd-party software troubleshooting | ✖ | ✔ | ✔ |
| XOTIC PC Epic Remote Diagnosis | ✖ | ✔ | ✔ |
| Additional Parts & Labor Coverage | ✖ | ✔ | ✔ |
| Accidental Damage Protection* | ✖ | ✖ | ✔ |
Laptop Warranty – Full Legal Terms
XOTIC PC LAPTOP WARRANTY
Base Laptop Warranty
All laptops sold by XOTIC PC include a minimum one (1) year base manufacturer warranty. Please refer to the warranty section listed on each individual laptop product page for specific base warranty details.
Sager Warranty
As a Sager customer through XOTIC PC, you receive additional benefits compared to purchasing directly from Sager.
- LIFETIME Limited Labor Warranty (on select models listed and described in the product configuration)
- Additional Canadian warranty options
- Exclusive XOTIC PC services such as custom skinning and optional upgrades
LIFETIME Limited Labor Warranty coverage requires all repair billings to be processed through XOTIC PC. Labor is covered for repairs of natural component failure only. Labor is not covered for repairs caused by physical or accidental damage, cosmetic or exterior repairs, upgrades, or incomplete repairs.
Shipping is covered on qualified Sager models to and from Sager for Sager-covered parts only. Upgraded parts or screens installed by XOTIC PC are excluded from shipping coverage.
Sager warranty coverage applies only to Sager laptops and components and is governed exclusively by Sager warranty terms.
XOTIC PC Laptop Warranty Responsibility & Limitations
Unless an XOTIC PC Extended Warranty, XOTIC PC Labor Coverage Upgrade, or other qualifying protection plan is purchased at the time of sale, all laptop warranty service is provided solely through the original equipment manufacturer (OEM).
Manufacturer warranty terms and procedures apply unless upgraded XOTIC PC coverage is active on the original order.
This warranty applies only to the original purchaser, is non-transferable, and applies only to the original system configuration and qualifying warranty upgrades purchased at the time of sale.
XOTIC PC’s Lifetime Labor Service for laptops applies only to natural component failure. It does not apply to physical damage, accidental damage, cosmetic repair, or damage resulting from external forces.
Laptops sent to XOTIC PC that do not qualify for labor coverage under an extended or upgraded warranty plan will incur standard diagnostic and labor charges.
XOTIC PC does not provide accidental damage protection on laptops unless an OEM program specifically includes such coverage.
Explicit Labor Coverage Exclusions
- Drops or impacts
- Liquid damage
- Electrical damage from improper power
- Broken ports or hinges
- Cracked displays
- Any damage caused by misuse or external force
Customers who do not purchase XOTIC PC extended warranty or labor upgrades must seek warranty service directly through the manufacturer.
If a laptop is shipped to XOTIC PC for repairs that fall under manufacturer warranty responsibility, the customer is responsible for all labor charges unless covered by an XOTIC PC upgraded plan.
Exclusive Repair & Service Location
All warranty diagnostics, repairs, servicing, and labor for laptops must be performed exclusively by XOTIC PC or the original equipment manufacturer (OEM) as directed by XOTIC PC.
Repairs, diagnostics, servicing, or modifications performed by any third-party repair facility, local repair shop, or unauthorized technician are not covered, are not eligible for reimbursement, and may immediately void all applicable warranty coverage.
Other Terms and Conditions
All XOTIC PC systems include Lifetime Phone and Online Support and Lifetime Labor Service (where applicable), valid for the life of the original purchase.
The RMA number must appear clearly on the exterior of all shipping packages. Each return must include the customer’s name, address, phone number, RMA number, and proof of original purchase.
Products must be shipped in original packaging and properly insured. Customers accept all risk of loss or damage during shipment. XOTIC PC may provide shipping insurance upon request.
XOTIC PC owns all parts removed from repaired products and may use new or reconditioned parts during repairs. Warranty repair or replacement does not extend the warranty term.
This warranty applies only to hardware products manufactured by or for XOTIC PC that can be identified by an XOTIC PC trademark, trade name, or logo.
XOTIC PC provides no warranty for software, which is covered separately by its respective manufacturers.
Warranty Exclusions
- LCD panels with fewer than six (6) defective pixels
- Screens that are scratched or scuffed
- AC adapters and batteries beyond one (1) year
- Normal wear and tear
- Cosmetic damage not affecting functionality
- Damage caused by accident, abuse, misuse, improper power, or improper packaging
- Unauthorized servicing or modification
- Failure to follow product instructions or maintenance requirements
- Use of third-party components not supplied by XOTIC PC
Liquid damage immediately voids the remaining warranty term.
Data & Liability Disclaimer
Customers must back up all data prior to service. XOTIC PC is not responsible for data loss, corruption, or disclosure under any circumstance.
XOTIC PC shall not be liable for lost profits, downtime, loss of data or software, loss of use, property damage, or third-party claims.
Legal Disclaimers
THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
No XOTIC PC dealer, agent, or employee is authorized to modify, extend, or alter this warranty.
This warranty is valid only in the United States of America. All warranty repairs are performed exclusively at authorized U.S. facilities. International customers are responsible for all shipping, handling, and insurance costs.
Promotional Items
All promotional items, including free or bundled products, are excluded from all warranty coverage. XOTIC PC provides no guarantee of support, replacement, or compensation for promotional items.
Sole Determination Authority
XOTIC PC reserves the sole and exclusive right to determine whether any reported issue qualifies as a covered defect, warranty claim, or labor-covered service under this policy.
Entire Agreement
Except as expressly stated herein, XOTIC PC makes no representations or warranties, express or implied, with respect to products sold by XOTIC PC.
Unless an XOTIC PC extended warranty or labor coverage upgrade is purchased at the time of sale, all laptop warranty service is provided solely through the original equipment manufacturer (OEM).
XOTIC PC’s Lifetime Labor Service for laptops applies only to natural component failure. Physical damage, accidental damage, cosmetic repairs, liquid exposure, cracked displays, broken ports, hinges, or damage caused by external forces are excluded unless specifically covered by an upgraded warranty plan.
Customers without XOTIC PC extended coverage must seek warranty service directly through the manufacturer. Laptops shipped to XOTIC PC that do not qualify for labor coverage will incur standard diagnostic and labor charges.
The warranties described on this page are exclusive and in lieu of all other warranties, whether express or implied. XOTIC PC expressly disclaims all implied warranties, including but not limited to warranties of merchantability and fitness for a particular purpose, except where such disclaimers are prohibited by applicable law.
To the maximum extent permitted by law, XOTIC PC shall not be liable for any incidental, indirect, special, or consequential damages under any legal theory, including but not limited to loss of data, loss of profits, downtime, business interruption, or equipment replacement. Customers are solely responsible for backing up all data prior to any service or repair.
Warranty coverage is valid only within the United States. International customers are responsible for all shipping costs, insurance, duties, taxes, customs charges, and compliance with import and export regulations. Some state or jurisdictional laws may provide additional rights that cannot be excluded.
